Shipping policy

SHIPMENT OF YOUR GOODS

Standard items are usually shipped within 1 to 2 working days after receipt of payment. They are shipped via DHL Express or Swiss Post Economy with a tracking number and delivered without signature.
When DHL Express is chosen, we send you a link to follow the delivery of your parcel online.

Shipping costs include preparation and packaging costs as well as postage. Your package is shipped at your own risk, but special attention is paid to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.

CONTROL OF GOODS

For all purchases on eaudetemps.ch, Alco grants an optional right of return valid 8 (eight) days. The customer shall check the goods upon receipt. As soon as they are discovered, defects must be reported to Alco in writing (electronically or in paper form) but not later that 8 (eight) days after receipt of goods. After notification of defects and prior written acceptance by Alco, the defective goods must be returned to the contact address as per Section 9.6 with the acceptance form supplied by Alco. The customer shall bear the costs for the return of the goods. Goods returned without reason and preliminary written agreement from us cannot be accepted. We shall accept only complete goods in their original packaging, in excellent conditions and not used. If all conditions are fulfilled the credit note shall correspond to 95% (ninety five percent) of the invoiced amount. Beyond the 8th day, no credit is granted. The optional right of return is not applicable to promotions or special sales or to products that are not adapted to a return due to their nature.